Refund policy
Customers are encouraged to ask questions about the items they are interested in and request additional photos if desired before making a purchase. We strive to display our products as accurately as possible through the photos and descriptions provided. If you are not satisfied that the item you purchased has been accurately described or has been damaged during shipping, we will provide a full refund or store credit under the following conditions:
-For your convenience, we ask for your cooperation in documenting every order received with an unboxing video (opening the package). The video must be recorded in its entirety, from the time the package is unsealed to the physical inspection of the item. If there are any issues with your order, this video will be the primary requirement for warranty claims or returns. We reserve the right to reject claims for damaged or missing items if video evidence is not provided.
-We will be notified within 2 days of receipt of the item and of your intention to return it.
(Damaged)
-Return the item within 5 days of receipt using the same shipping method as originally used and in the original packaging. Shipping costs will be the customer's responsibility.
(Undamaged)
-Return the item in the same condition as originally sent within 5 days of receipt using the same shipping method as originally used and in the same packaging. Shipping costs will be the customer's responsibility.
A refund of the purchase price or store credit will be issued as soon as the returned item is received by us.
-We are fully dedicated to ensuring every collector has a fair and transparent experience. If you have any questions about the authenticity or condition of your order, please contact us. We are ready to assist you wholeheartedly.
To maintain transparency and a fair experience for every customer, transactions in our store constitute acceptance of our terms and conditions. We greatly appreciate your cooperation in adhering to our established procedures.